Terms and conditions

By hiring, the customer agrees to abide by the terms and conditions set out below:

Damage Deposit (cash)

Redeemable upon the safe return of equipment. For any damage or loss the amount required to replace the item is taken from the deposit. If the

deposit is insufficient to cover the loss further payment is required and will be invoiced.

Damage Deposit (bank transfer)

Deposits can only be accepted by bank transfer by prior agreement otherwise we will assume cash payment will be made upon receipt of equipment.

Our Minimum Hire Charge for delivered goods is £40 plus delivery and V.A.T. No Minimum charge applies to collected orders.

Hire Payment Methods

Cash – To be paid upon receipt of goods.

Bank Transfer – Transfers must be made 4 working days prior to receipt of goods.

Debit/Credit Cards – Can only be taken at our office and with the card holder present.

Cheques – Cheques are only accepted by prior arrangement and are to be cleared 10 working days prior to receipt of goods.

PLEASE NOTE:DELIVERY PERSONEL ARE INSTRUCTED NOT TO LEAVE EQUIPMENT UNLESS PAYMENT IN FULL HAS BEEN CLEARED.

Terms of Hire

The person named on the order is the person responsible for the hire and all goods comprising that hire (and will now be referred to as 'The Customer') We do NOT deal with third parties.

Once the contract is signed (by this we mean written or verbally) the customer is bound to our Terms and Conditions of hire.

A quote will be submitted by Cottage Catering Hire Ltd along with these terms and conditions.

Equipment can be collected/delivered the working day prior to the function.

Equipment must be returned on the working day after the function within office hours, unless otherwise arranged.

The Weekend Hire period runs from the Friday through to the Monday and will be charged as 1 days hire. Extended hire charges apply for late returns.

Extended Hire

2 - 3 days = 1½ days hire

4 - 7 days = 2 days hire

8 - 14 days = 3 days hire

15 - 21 days = 4 days hire

The customer will be responsible for all equipment hired: from the time of collection or delivery, and until its return.

The equipment MUST be checked through prior to the function. If there are any issues these MUST be phoned through to us immediately so we have reasonable notice to rectify any problems.

No refunds will be made if we were not made aware of any problems prior to the function.

All losses and damage to hired equipment and/or boxes are chargeable at current replacement cost.

Equipment will be checked upon its return to our premises. We will notify the customer of any losses.

No substitutes will be accepted.

All goods will be supplied in a good and polished condition. All equipment must be returned in clean order unless by prior

arrangement it has been agreed to return the equipment dirty (charges apply). All equipment must be returned in good working

order.

No responsibility will be accepted for injury or damage caused by use or handling of hired equipment. Insurance against theft, loss or damage is not included in the hire charge.

We reserve the right to substitute any items as a result of circumstances beyond our control.

Deliveries and collections will only be made to ground floor level with reasonable access (at the discretion of the driver) or if a lift is available.

The equipment will be left in a safe place determined by ourselves.

Deliveries and collections made outside normal working hours shall be subject to extra cost.

Equipment must be ready for collection on the agreed day at the agreed time, extra charges will apply for clearing tables/venues.

Collections are welcome by prior arrangement and within normal working hours.